Shipping

• After order is placed, you will be sent a confirmation email. Once an order has been shipped, you will receive an email with a tracking number.
• Orders vary in processing time. Click here to review our delivery windows page for information on shipping status.
• Pre-orders will ship during the dates listed on the TERMS & CONDITIONS, at time of purchase.
• Orders with multiple items may require extra processing time.
• Shipping typically takes 4-6 business days once the package is picked up, but delays from the courier can happen. We use a variety of carriers to ensure your package gets to you.
• We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided. 
• Customer is responsible for re-delivery fee. 

Can I pick up my items from the warehouse?
Orders cannot be picked up from our warehouse. Our warehouse is not open to the public for any reason and only authorized personnel are allowed.

Can I change my address?
If you need to change your address, please reach out to us as soon as you can. Orders are processed immediately but we will do our best to assist. If your order has already been processed there is nothing we can do and you will have to contact the courier for further assistance.

Can I change my address to another country?
Unfortunately, this is not possible.

Do you ship to P.O. boxes?
We can only ship to P.O. boxes in the United States.

When is my order shipping?
Orders vary in processing time. Click here to review our delivery windows page for information on shipping status.

I ordered the wrong size, can I change it before it ships?
We begin processing orders immediately in order to ship as quickly as possible. At this time, we cannot change any orders once they are placed. We recommend repurchasing the product you are interested in, while separately processing a return.

I need my order soon, do you offer priority shipping?
No, we can only accommodate standard shipping.

I’m sending this order as a gift, do you provide gift receipts?
Unfortunately, we do not offer gift wrapping services or any special handling at this time.

My package never arrived, what do I do?
Please email us if your package hasn’t arrived after two days from when it was marked delivered.

Why do I have to sign an affidavit?
We need this document to properly file a claim on your behalf. If your order is lost, we have to report it to the shipping courier. By signing and returning the affidavit you are confirming the details of your lost package.

Are you shipping packages with Signature Required?
Due to updated COVID policies, Signature Required can no longer be enforced by the courier. In light of this, our packages are no longer sent with this option. Please keep an eye on your tracking number to make sure you don’t miss your delivery.

• Shipping takes 10-14 business days once the package is picked up (not including any customs and duties delays).
• Orders vary in processing time. Click here to review our delivery windows page for information on shipping status.
• We are unable to ship to PO boxes/ local post office boxes.
• Pre-orders will ship during the dates listed on the TERMS & CONDITIONS, at time of purchase.
• Orders with multiple items may require extra processing time.
• Original shipping costs are non-refundable.
• We do not accept exchanges.